Shipping & Returns Policy
How long will it take to receive my order?
Products are usually shipped within 5-7 business days after receiving your order.
Returns and Refunds
We want you to be happy with our entire line of organic cotton sleepwear. You can return or exchange eligible full price items* purchased on Leena & Lu for a refund or store credit, so long as you get in touch with our customer support team within 15 days of receiving your order.
We offer extended holiday returns and exchanges. All orders placed between November 25, 2022–December 15, 2022, are eligible to be returned until January 10, 2023.
Fill out our form here to initiate your request. Returns and exchanges must be unworn, unwashed, unused and in original condition with tags. Once our support team has contacted you please ship all returns to:
How soon will I get my refund?
Won’t take too long. Once your return items are received by Leena & Lu, a refund is typically issued in about 10 business days to your credit card (or original method of payment).
What items are returnable / exchangeable?
We are happy to accept unworn and unwashed items purchased within the last 15 days of the shipment date.
What items are non-refundable / exchangeable?
*In certain situations we won’t be able to accept a return or exchange. Any item(s) marked as final sale or any free gifts or promotional items with retail value are not eligible for returns/ exchanges.
If you’re exchanging a product or receiving store credit then return shipping is 100% free. If you are returning an item for a refund we charge a flat $5 return shipping fee for each item ordered.