FAQ's

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Products are usually shipped within 5-7 business days after receiving your order unless you choose expedite shipping. And while we do have plenty of inventory here in our Leena & Lu headquarters, sometimes we do sell out of some of the styles. If that happens, we will kindly ask you to be patient with us. Remember, a real person is crafting your new sleepwear by hand, and they are coming all the way from Peru.

WAIT, NOT ALL THE PIECES ARE THE SAME?

We source the most natural and soft 100% GOTS certified organic cotton from Peru. Each piece is crafted by hand, paying the utmost attention to quality, but each product has its own characteristics. All our dyes are natural where no chemicals or synthetics are ever used, the colors come from a combination of Andean plants, flowers, and other natural components. Because the cotton is minimally processed, natural markings and color variations may be present, making each product uniquely yours.

CAN I RETURN A LEENA & LU ITEM?

We want you to be happy with your purchase and if it does not fit or you change your mind, just let us know, we’re happy to help! You can return or exchange eligible full price items* purchased on Leena & Lu for a refund or store credit, so long as you get in touch with our customer support team within 15 days of receiving your order.

We offer extended holiday returns and exchanges. All orders placed between November 25, 2022–December 15, 2022, are eligible to be returned until January 10, 2023.

LEENA & LU RETURN POLICY?

Items that have not been worn, washed or damaged must be returned within 15 days of receiving your order in their original packaging. Returns must include the packing slip supplied during the return process. Please print out and include the packing slip in the return package. Unfortunately, pieces that appear to have been worn, washed and  not on their original sellable condition will not be qualified for a refund or exchange will be returned to you.

LEENA & LU REFUND POLICY

Are you really sure about what you are about to do? We will be sad, but we understand, and we know you will come back. No worries, just select the item you're sending back and request a refund here.  Print your return label and mail back the original item with the packing slip included inside the package. Good thing is, you can use the same bag we used to mail your items because guess what, they are reusable and re sealable. Once we receive your package, we will issue your refund.

NEED A DIFFERENT STYLE COLOR OR SIZE

Fear no more! We are happy to help. Select the item you are sending back and pick your new choices. Start here Print your new packing slip and return label and you can use the same bag we used to mail your items because guess what, they are reusable and re-sealable. We will be thrilled to ship your new sleepwear ASAP.

MI SIZE, MY TALLA?

When in doubt, email us at hello@leenandlu.com we will be happy to answer any of your questions and suggest the best size for you. You can also refer to our size table and see if that helps you.

ALOOOOO / HELLOOOO?

We are here to help and make you happy, if you need me send me an email at hello@leenandlu.com we will try to answer all your questions within 48 hours, unless you try to reach us on Friday night in which case we will email first thing Monday morning.

DO I HAVE TO PAY SHIPPING?

Oh! We got you. Shipping is on us if you are buying over $50.

Products are usually shipped within 5-7 business days after receiving your order unless you choose expedite shipping. And while we do have plenty of inventory here in our Leena & Lu headquarters, sometimes we do sell out of some of the styles. If that happens, we will kindly ask you to be patient with us. Remember, a real person is crafting your new sleepwear by hand, and they are coming all the way from Peru.