FAQ's


WAIT, NOT ALL THE PIECES ARE THE SAME?
We source the most natural and soft 100% GOTS certified organic cotton from Peru. Each piece is crafted by hand, paying the utmost attention to quality, but each product has its own characteristics. All our dyes are natural where no chemicals or synthetics are ever used, the colors come from a combination of Andean plants, flowers and other natural components. Because the cotton is minimally processed, natural markings and color variations may be present, making each product uniquely yours.
CAN I RETURN A LEENA & LU ITEM?
We want you to be happy with your purchase and if it does not fit or you change your mind,  just let us know, we’re happy to help! Leena and Lu accepts returns of unworn/unwashed items within 30 days of your ship date. Just follow the simple steps to initiate your return label.
LEENA & LU  RETURN POLICY?
Items that have not been worn washed or damaged must be returned within 30 days of ship date in their  in original packaging. Returns must include the packing slip supplied during the return process. Please print out and include the packing slip in the return package. Unfortunately, pieces that appear  to have been worn, washed and  not on their original sellable condition will not be qualified for a refund or exchange will be returned to you.
LEENA & LU REFUND POLICY
Are you really sure about what you are about to do? We will be sad but we understand, and we know you will come back. No worries, just select the item you're sending back and request a refund.  Print your return label and mail back the original item with the packing slip included inside the package. Good thing is, you can use the same bag we used to mail your items because guess what, they are reusable and re sealable. Once we receive your package we will issue your refund.
NEED A DIFFERENT STYLE COLOR OR SIZE
Fear no more! We are happy to help. Select the item you are sending back and pick your new choices. Print your new packing slip and return label and you can use the same bag we used to mail your items because guess what, they are reusable and re-sealable. We will be thrilled to ship your new sleepwear ASAP.
MI SIZE, MY TALLA?
When in doubt, email us at hello@leenandlu.com we will be happy to answer any of your questions  and suggest the best size for you. You can also refer to our size table and see if that helps you.
ALOOOOO / HELLOOOO?
We are here to help and make you happy, if you need me send me an email at hello@leenandlu.com we will try to answer all your questions within 48 hours, unless you try to reach us on Friday night in which case we will email first thing Monday morning
DO I HAVE TO PAY SHIPPING?
Oh! We got you. Shipping is on us if you are buying over $100.
HOW LONG DO I HAVE TO WAIT FOR MY ORDER?
No more than a week unless you choose expedite shipping. And while we do have plenty of inventory here in our Leena & Lu headquarters, sometimes we do sell out of some of the styles. If that happens, we will kindly ask you to be patient with us. Remember, a real person is crafting your new sleepwear by hand and they are coming all the way from Peru.